BNF for Children
BNF for Children Publications provides UK healthcare professionals with authoritative and practical information on the selection and clinical use of medicines in a clear, concise and accessible manner.
This policy covers our commitments to customer service, including how we handle communications with customers, encourage feedback and deal with complaints.
BNF for Children Publications welcomes comments, feedback and constructive criticism on its publications from healthcare professionals (see Contact Us for information about types of queries the BNF for Children can and cannot respond to).
BNF for Children Publications aims to respond to unsolicited correspondence within 5 working days of receipt.
Some complex queries may require further investigation, such as advice from our expert advisors, or accessing of the BNF for Children archives. In these cases, an acknowledgement of receipt will be sent within 5 working days, and a full answer will follow when available.
Please make any communications with BNF for Children Publications via email or by letter. Please read the guidance about submitting comments on the Contact Us page, and then, if appropriate, send your comments and constructive criticism to
editor@bnf.orgor write to: BNF for Children Publications, Royal Pharmaceutical Society of Great Britain, 1 Lambeth High Street, London, SE1 7JN.
Pharmaceutical companies wishing to make submissions should read Information for Manufacturers. Please note that BNF for Children Publications does not accept telephone calls from pharmaceutical companies.
BNF for Children Publications also has a structured approach to gathering feedback via the BNF for Children Virtual User Groups and other market research methods. To find out more see our policy on Soliciting user feedback.
When communicating with BNF for Children Publications, please be aware that excerpts of your communications may be used within BNF for Children publications, to improve the quality of BNF for Children content. This may include the sharing of excerpts of communication with our expert advisors and the Formulary Committees (see About the BNF for Children for further information on how the BNF for Children works). Please see the Privacy policy for privacy matters relating to use of the BNF website or the BNFC website.
Complaints regarding the content of the BNF for Children will be reviewed by the editors. Any errors will be recorded and dealt with in accordance with thorough in-house error monitoring procedures.
Complaints about website functionality or availability should be sent to
webmaster@bnf.org
NHS organisations or staff that receive their copies of BNF or BNFC via the Department of Health central allocation system should contact
dh.bnf.enquiries@etdsolutions.comor call 0300 123 1002.
Customers that have purchased BNF or BNFC via Macmillan Distribution Limited should contact
direct@macmillan.co.ukor call 01256 302699. If you have placed a subscription order you should contact PhP@macmillansolutions.com or call 0203 318 3141.
